PPE & Product Selection

1. How do I know which PPE products meet safety standards?
All our PPE, including coveralls, gloves, goggles, and respirators, is certified to meet or exceed relevant AS/NZS, ANSI and CE standards. Compliance details are on each product page, with documentation available on request.

2. Can I get a pre-packed PPE kit for different teams?
Yes. We offer custom PPE kits based on role or environment such as FIFO crews, warehouse staff, or waste-management workers. This ensures faster onboarding and consistent protection across your team.

3. Do you manufacture your own PPE or import it?
Both. Our in-house A&B Safety range gives us control over design, quality, and availability, especially for high-demand items like coveralls, respirators, and gloves.

Orders, Freight & Fulfilment

4. Do you supply remote or regional locations?
Yes. We ship to remote, regional, and metro areas across PNG and Australia. We also consolidate freight and provide delivery tracking to minimize disruption.

5. What if I need an urgent or AOG-style order?
We specialize in high-priority procurement. From same-day sourcing to emergency freight coordination, our team moves fast without sacrificing accuracy or compliance.

6. Can I set up recurring or scheduled orders?
Yes. We support standing orders, usage-based forecasting, and monthly restock cycles saving time and helping you maintain consistent supply.

7. How long does delivery usually take?
Metro deliveries: 1–3 business days.
Regional and remote: quoted ETA at checkout.
Urgent dispatch available when speed matters most.

Procurement & Custom Orders

8. Do you manage international sourcing or importing?
Yes. We handle supplier vetting, FX payments, quality checks, and end-to-end freight ideal for rare or custom-built product needs.

9. Can you consolidate orders into one delivery?
Absolutely. We regularly combine products across categories or vendors to save on freight and simplify receiving.

10. Do you work with government or large enterprise buyers?
Yes. We have experience across departments, energy firms, healthcare networks, and Tier 1 contractors including procurement paperwork and compliance documentation.

Catering, Cleaning & Consumables

11. Are your catering products food-safe and certified?
Yes. All food service items incl. gloves, containers, wrap, cups, are made with food-grade materials and meet hygiene standards.

12. Can I bulk order cleaning chemicals with SDS?
Yes. Every chemical product comes with an SDS and compliant labelling. We offer bulk formats and can advise on safe storage and handling.

Compliance, Documentation & Support

13. Can you provide certificates and compliance documents?
Yes. We can supply TDS, SDS, and compliance certificates (AS/NZS, CE, ANSI) for audits, inspections, or internal records.

14. What if I’m unsure which products meet our site’s safety standards?
Our team can help assess your WHS or internal safety requirements and recommend compliant products that match your environment.

Support & After-Sales

15. How do I reach someone if I have a problem or question?
Call or email us directly. No bots or queues. Our technical support team priorities fast, human help for anything urgent or unclear.

Phone: 323 2000
Email: enquiries@abindustrialgroup.com / sales@abindustrialgroup.com